Privacy Policy

Effective Date: April 23, 2025

Elite Roofing and Consulting (“we,” “our,” or “us”) values your privacy. This Privacy Policy outlines how we collect, use, and protect your information, including how we handle SMS communications and consent.

Information We Collect

We may collect the following types of information:

– Personal Information: Name, phone number, email address, mailing address, and any other information you voluntarily submit through forms or communication channels.

– SMS Consent Data: If you opt-in to receive SMS messages from us, we collect and store your phone number and communication preferences in compliance with TCR and TCPA requirements.

– Automatically Collected Data: We may collect IP addresses, browser types, device IDs, pages visited, and session information using cookies and analytics tools.

We collect personal information such as:

1. Your name
2. Your phone number, and email address when you, Request a quote or consultation
3. Opt in to receive SMS communications
4. Fill out any forms on our website or social media platforms
5. Apply for employment with our company

How We Use Your Information

We use your information to:

– Respond to inquiries and provide services.

– Send appointment reminders, service updates, and promotional SMS (with your consent).

– Improve website functionality and user experience.

– Ensure compliance with applicable laws, including The Campaign Registry (TCR) rules for messaging transparency.

1. Send important updates via SMS or email
2. Manage customer relationships and improve service delivery SMS Consent and Communication
3. When you opt in to receive text messages from Elite Roofing and Consulting, you consent to receive SMS communications, which may include:
4. Scheduling confirmations and updates
5. Project status notifications
6. Promotional offers, seasonal updates, or storm alerts
7. Employment-related communications (if you are a job applicant)

SMS Communications and Consent

By providing your mobile number and opting in to receive SMS messages:

– You consent to receive text messages from Elite Roofing and Consulting related to scheduling, project updates, promotions, or customer support.

– Message and data rates may apply.

– Message frequency varies.

– You may opt out at any time by replying STOP to any message, or HELP for assistance.

– Our 3rd party messaging system, may be leveraged at times. Please note, any SMS text communications, and emails exchanges, are never shared externally. We will never sell your mobile information to third parties for marketing purposes. We solely use your information provided for business purposes for Elite Roofing communications with our customers, for tracking purposes, and to be of service to you.

This SMS consent is managed per CTIA guidelines, TCPA, and TCR compliance rules.

SMS Terms & Conditions

By opting into SMS/text messaging services from Elite Roofing and Consulting, you agree to the following terms:

– Program Description: We may use SMS to provide appointment confirmations, project updates, customer support, and occasional promotional offers.

– Message Frequency: You will receive messages periodically depending on the nature of your interaction with us.

– Cost & Fees: Message and data rates may apply depending on your mobile carrier.

– Opt-Out Instructions: To stop receiving messages, reply STOP at any time. You may also request removal by contacting us directly at Reggie@eliteroofteam.com.

– Help Instructions: If you need assistance, reply HELP or contact us directly via email or phone.

– Data Use: Your mobile number will not be shared or sold. It is stored securely and used only in accordance with our privacy policy.

– Supported Carriers: Messages may be delivered through major U.S. carriers. Carriers are not liable for delayed or undelivered messages.

– Eligibility: You must be at least 18 years old or have the consent of a parent or guardian to opt into our messaging services.